PRIVACY POLICY & CONSENT

Who We Are:  

• Our address is http://drjessicapovallphysio.com

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Consent: 

​Telehealth is the use of telecommunication to provide allied health services to clients. The clinician typically uses videoconferencing or phone calls to administer client sessions in real-time but may utilise other formats, such as email, phone calls or texts for related communication.

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A telehealth consultation usually involves some or all of the following:

• Your clinician will discuss your health and your health history with you and, where appropriate, will offer information and advice.

• You may bring a support person with you, as you might in a face-to-face consultation.

• You are not permitted to video or audio record the consultation, unless your clinician gives you permission to do so.

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Telehealth Might:

• Be negatively impacted by technical problems, such as delays due to technology failures.

• Not achieve everything that is required and therefore require another telehealth consultation or a face to face consultation.

• Include practices and procedures that are not as well understood in a telehealth setting as they are onsite

• Increase exposure to privacy and digital security risks.

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Privacy:

The clinician must maintain confidentiality and privacy standards during sessions, and in creating, keeping and transmitting records. While the clinician is obligated to meet standards to protect your privacy and security, telecommunication, including videoconference, may increase exposure to hacking and other online risks; as with all online activities, there is no guarantee of complete privacy and security protection. You may decrease the risk by using a secure internet connection, meeting with the clinician from a private location, and only communicating using secure channels.

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I will not make recordings of our sessions or use material from our sessions for purposes other than delivering a service to you. I will seek your written consent if I wish to use material for other purposes (such as consultation with colleagues).

 

I will ask you to respect my privacy by agreeing not to make recordings of our sessions and not to use materials from our sessions for purposes other than therapy. If you wish to record sessions or use session material for other purposes, you must seek my consent to do so.

What does informed consent mean:

There are a few important principles related to informed consent:

• You must be given relevant information. Ask the clinician if you have questions about telehealth and the services offered.

• You have the right to understand the information. Ask the clinician if you do not understand.

• You have the right to choose. If you do not agree to telehealth, you may refuse to participate. You may agree to or refuse specific activities and procedures.

• You have the right to stop using telehealth anytime. You can change your mind about telehealth or a specific activity or procedure, even in the middle of a session.

• You can agree or refuse in writing or verbally. You may also give consent or change your mind by telling the clinician. Consent and refusal that you give verbally will be documented by the clinician.

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Website & Media 

Privacy:

By using our website, you consent to our Privacy Policy and agree to its terms. 

Information and Personal Data We Collect 

We will inform you of the personal information we require from you and the reasons for its collection when you provide it. If you contact us directly, we may receive additional information such as your name, email address, phone number, the contents of your message, and any attachments you send. 

When you register for an Account, we may request your contact information, including your name, company name, address, email address, and telephone number. 

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Media:  

• It is encouraged not to upload any images directly to the website or via comments section. Rather, arranging a direct email with your practitioner is preferred, if images are needed to protect your privacy. 

 

Analytics 

We use the collected information to: 

• Update our website, and understand traffic flow and engagement 

• Develop new products, services, features, and functionality 

• Communicate with you, including for customer service, updates, and marketing purposes 

• Send you emails and appointment updates 

 

Log Files 

Websites use file logs to note visitors and information that can be used to update a website, provide overview of client interaction with a website and marketing data. We use standard log files that record visitors' interactions with our website. This includes IP addresses, browser type, ISP, date and time stamps, referring/exit pages, and anonymous geographical and demographic information. This data is used for site administration, analysing trends, and gathering demographic information. 

 

Cookies and Web Beacons 

Our website uses ‘cookies’. By clicking on the webpage, entering in information in the comments section or scheduling an appointment, the cookies store information. Cookies are used here, as on any other website, to store information and improve the user experience.  

We use cookies to enhance user experience by storing preferences and tracking information about visitor interactions with the website. This allows us to customise content based on browser type and other information. 

You can manage cookie preferences through your browser settings. Visit your browser's website for detailed instructions. 

For more information about cookies, refer to "What Are Cookies" under Cookie Consent or Cookiebot for the GDPR Compliant Cookie Usage. 

CCPA Privacy Rights, GDPR (General Data Protection Regulation) and Australia Privacy Act: 

Under these protection acts, consumers have the right to: 

• Knowing what personal data is collected 

• Request deletion of personal data upon request 

• Request any personal data be corrected. 

• Please note, if data is authorised for treatment/ care, some data may be obliged to be kept by us for administrative, legal, or security purposes.  

• To exercise these rights, please contact us. If a request is made, we have one month to respond to your request.  

 

Disabling Cookies and Spam 

You can opt to disable cookies on websites through your browser’s options. 

Visitor comments may undergo automated spam detection screening to note further specifications on data collection.